Shipping policy

Shipping Policy

Effective Date: 02/19/2026
Business Name: Goldenvale
Support Email: millymuthoni96@gmail.com
Shipping Location: United States Only

Thank you for shopping with Goldenvale! We are committed to delivering your pet products safely and efficiently across the United States.

1. Shipping Locations

Goldenvale currently ships within the United States only.
At this time, we do not offer international shipping.

If you attempt to place an order outside of the U.S., your order may be canceled and refunded.

2. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Please note:

Orders are not processed on weekends or U.S. holidays
High order volumes may slightly delay processing times

You will receive a confirmation email once your order has been successfully placed and another email when your order has shipped.

3. Estimated Shipping Time (USA)

After processing, estimated delivery times are:

Standard Shipping: 5–10 business days
Expedited Shipping (if available): 3–8 business days

Shipping times may vary depending on your location, carrier delays, weather conditions, or peak seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Goldenvale may occasionally offer:

Free shipping promotions
Discounted shipping offers

These promotions will be clearly stated on the website when active.

5. Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery in real time.

Please allow 24–48 hours for tracking information to update after shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Goldenvale is not responsible for orders shipped to incorrect addresses provided by the customer.
If an address error is noticed, please contact us immediately at:
millymuthoni96@gmail.com

We cannot guarantee address changes once an order has been processed or shipped.

7. Lost, Stolen, or Delayed Packages

Goldenvale is not liable for packages that are:

Marked as delivered but not received
Delayed due to carrier issues
Lost due to incorrect shipping details

If your package is delayed or missing, please contact the shipping carrier first using your tracking number. You may also reach out to us for assistance.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the damaged item and packaging

Email: millymuthoni96@gmail.com

We will review the case and offer a replacement or solution when applicable.

9. Split Shipments

Some orders may be shipped in separate packages depending on product availability and warehouse fulfillment.
If this happens, you will receive multiple tracking numbers.